The Royal Reels Casino support team is available 24 hours a day, 7 days a week, to assist Australian and New Zealand players with any questions or issues.
Support Channels
- Live Chat — The fastest way to reach us. Access live chat by clicking the chat icon in the bottom right corner of your screen. Average response time: under 2 minutes.
- Email Support — For non-urgent inquiries, write to us at support@royalreels.com. We aim to respond within 12 hours.
Common Support Topics
- Account registration and verification
- Deposit and withdrawal assistance
- Bonus claims and wagering requirements
- Technical issues with games
- Responsible gaming and self-exclusion
- Account security
Responsible Gambling Support
If you or someone you know is experiencing problems with gambling, please reach out to these free support services:
Business Inquiries
For affiliate and partnership inquiries, please contact our team through the Royal Reels Partners program or email affiliates@royalreels.com.